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Need Assistance?

0800 548 464

Calling Hours
Mon - Fri: 8.00am - 6.00pm
Sat - Sun: 8.30am - 4.30pm


Email Us
contact@livingandgiving.co.nz

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Returns

 
Returning Instore
Returning Online
If originally purchased: Online or instore Online only
Within (time period): 30 days 30 days
Processing time: Instant* Up to 7 business days*
How to: Drop off at store for free Arrange a FREE courier pick by contacting Customer Service**
Include: Original receipt Packing slip, with completed returns section (see bottom of slip)

  

* If the items is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered. 

** If you send the item back yourself, you are responsible for the product until it arrives at our Online Warehouse and the courier charges incurred.

In-store receipt number
 
RETURNS CONDITIONS
In-store receipt number
 
RETURNS EXCEPTIONS

 

 
  • Must be in original, unused condition, complete with original packaging, instruction manuals etc.
  • Must have packaging slip as proof of purchase.
  • If an item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered.
  • Vouchers are excluded from this policy and cannot be returned. 

In-store receipt number
RETURNS CONDITIONS
 
  • Must be in original, unused condition, complete with original packaging, instruction manuals etc.
  • Must have packaging slip as proof of purchase.
  • If an item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered.
 
In-store receipt number
RETURNS EXCEPTIONS
 
  • Vouchers are excluded from this policy and cannot be returned. 

Yes, if you arrange collection of your parcel via our Customer Service team. Should you return via a different courier, the cost will not be reimbursed and we suggest you obtain a tracking number for security purposes.

Our Customer Service team will send you an email to let you know when your returned item/s have been successfully delivered to us.

For online purchases returned to our distribution centre, please allow for 7 working days for your refund to appear in your account from the date the return arrived back to us. If returning to a store the refund should appear within 2-3 hours of the refund transaction.

If an item arrives damaged or faulty then please contact our Customer Service team to discuss your return options. Alternatively, you can bring in the faulty item to our store.

If the item is deemed faulty by our store team, it may be sent to a supplier for assessment before a refund or exchange is offered.

No. You can however, return your items to your local store. Find our store.

If you have received the wrong item, then please contact our Customer Service team who will be happy to assist you in getting this issue resolved. 

Delivery

Delivery

Payment

Payment

General

General

Need Assistance?

0800 548 464

Calling Hours
Mon - Fri: 8.00am - 6.00pm
Sat - Sun: 8.30am-4.30pm


Email Us
contact@livingandgiving.co.nz

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